Call centers have more options than ever before when it comes to headsets, but they’re not all created equally. Even if cost is the main concern when ordering new headsets for some or all employees, there are a number of other features to be aware of and look for, as well. Business owners may want to consider the following when purchasing headsets for a call center due to the amount of use the headsets will receive.
Comfort
The headsets should be comfortable for everyone who wears them. This means they should include cushioning where needed and should have options for adding comfort if needed. While there aren’t many one-size-fits-all options for comfort, the best headsets are comfortable for a wider range of people and are able to be adjusted to meet the needs of just about any wearer. Remember, headsets are used for long periods at call centers, so comfort is likely one of the biggest concerns.
Customization for Sizing
Each headset should be customizable to fit any size head. This adds to the comfort of the headsets and makes them easier to use. Basic customization will allow for a wider range of use, but the more the headsets can be customized, the easier it is for them to fit anyone in the call center, and the more likely it is they’ll be comfortable to wear and use throughout the day.
Wireless Operation
It is a good idea to look for headsets that can be operated wirelessly. This allows the wearer to get up and walk around a little bit during the day without having to pause a call, ensuring they are more comfortable and customers can easily get the assistance they need. Plus, with the wireless operation, it’s possible for employees to get a drink or walk to get a snack while they’re finishing up a call instead of having to wait until the call is over.
Easy Volume Adjustments
Callers can have different volume levels when talking, so the volume on the headsets should be easily adjustable. For wireless headsets, this means having volume controls on the headset itself instead of just on the computer. This way, if the volume needs to be changed during a call and the wearer isn’t sitting at the computer, it’s easy for them to adjust on their own.
Noise Cancelation
Call centers, by their very nature, are noisy areas. Everyone is talking to customers, so it can be incredibly difficult to hear quieter callers. Along with being able to adjust the call’s volume, noise cancelation will stop outside noises from interfering with the ability to hear a customer. This is a feature that’s in high demand today because of the huge difference it can make when speaking with customers.
If you’re ready to purchase new headsets for a call center, take the time to look into the options available from Headsets Direct now. Keep the above features in mind while you’re looking at some of the top headsets available today to make sure you purchase ones that will be comfortable and easy for employees to use.
