The right headset makes a huge difference when call center employees are talking to customers or potential customers. If the headset isn’t high quality, it’s likely the calls will suffer, meaning there will be fewer sales than there could be. If a customer is calling about purchasing a product or service, for instance, and they can’t hear the employee, they’re going to end the call and look for what they need somewhere else. When it comes to buying new headsets, there are a few things to consider.
Cords or No Cords?
Corded headsets may have better quality and likely won’t drop calls as often. They do require being plugged into the computer in order to work. Cordless headsets, on the other hand, aren’t tethered to the computer, so the employee can walk around a little without ending the call. This gives employees the opportunity to stretch or move while they’re on the call without worrying about the call disconnecting.
Remote Answer
With cordless headsets, it’s possible to walk away from the computer and still be connected to calls. What about when a call could be incoming? If an employee wants to grab a drink, and they have a cordless headset with remote answer, the customer can get a faster response as the employee can accept the call while away from their desk. This leads to faster response times for callers, which can help increase customer satisfaction.
Noise Cancelling
Call centres are typically noisy. Everyone is in the same room, so even if there are dividers between desks, it’s still possible to hear what others are saying. This makes it difficult for callers to hear what the representative is saying to them and can be frustrating for the caller and the person they’re speaking with. Instead, noise-canceling headphones will prevent this from being an issue, making it easier for the caller to hear what the representative has to say.
Minimal Interference Issues
Interference can cause dropped calls, an inability to hear what the employee or caller is saying, and other issues. This can lead customers to look elsewhere for what they need, as it’s frustrating to deal with. Instead, some headsets are designed to minimize interference so it’s easier for the caller and the employee to talk.
Shape and Style
Though the shape and style don’t have a huge impact on the quality of phone calls, they do have an impact on the comfort of the employees. Headsets that aren’t comfortable are going to cause frustration, headaches, and other issues. Adjustable headsets as well as those designed to be more comfortable are going to be easier for employees to wear throughout the day.
For call center employees, the right headset can make a huge difference. When you’re looking at the options for Call Center Headsets, keep the above information in mind. This will help you narrow down the options and determine the right one to purchase. There are plenty of options available today, so it should be easy to find headsets that will be a fantastic fit for your employees.
