Businesses all around the world keep looking for ways to combine CRM (Customer Relationship Management) and ERP (Enterprise Resource Planning) capabilities into a single, easy-to-use platform or management system.
Microsoft Dynamics 365 serves to be a cloud-based ERP & CRM solution offering a full suite of advanced tools for streamlining business communication. In addition to this, Microsoft Dynamic 365 also strives to continually update its features and functionalities for meeting the respective need for sales, customer services, and marketing specifications.
In this post, let us help you understand the benefits of Microsoft Dynamic 365 in detail.
What is Microsoft Dynamic 365
Microsoft Dynamic CRM Solutionhelps mid-market organizations to facilitate business relationships with end customers, team members, and prospects. It features a collection of cloud-based apps for managing a wide range of business processes -right from sales to accounting to operations.
Dynamic 365 offers employees of an organization access to necessary tools for being more productive, improving customer relationships, and obtaining more business. Dynamic 365 also offers executives detailed insights into opportunities and performance through its advanced business intelligence platform.
As Microsoft Dynamic 365 Solution is capable of combining ERP and CRM capabilities, organizations can look forward to effortlessly streamlining the way in which they communicate with customers and internally.
Top Benefits of Using Microsoft Dynamic 365
With the myriad of CRM products out there, why is Microsoft Dynamic 365 the best one for your organization? To help you understand, here are some top benefits of Microsoft Dynamic 365 you should know about:
#Ease of Use and Deployment
You can make use of Microsoft Dynamic 365 in a hybrid cloud environment or only on the cloud. The system is simple to use and deploy however you like -based on your specific budget as well as infrastructure.
As Microsoft Dynamic 365 is cloud-based, it is regarded as ideal for companies having a BYOD policy. Using the same, employees can easily access the respective Microsoft Dynamic 365 apps from a web browser, a mobile device, and Outlook.
#Full Integration with Microsoft Products
Microsoft Dynamic 365 is easily capable of integrating with other relevant Microsoft-based products along with the full office 365 Suite. The given integrations enable organizations to migrate from Microsoft 365 to Microsoft Outlook for ease of communication. They can also be used for migrating to SharePoint for documentation and Power BI for data analytics.
The easier it becomes to migrate between apps and to work over them, the fewer time employees are required to spend on learning new platforms and transferring data between applications.
#Minimal Sales Cycle
Microsoft Dynamic 365 offers sales teams the opportunity to access a wide range of insightful customer-centric data -whether it is on-premise or on the cloud.
Your team can draft faster responses while delivering information in a hassle-free manner. Companies can get access to a detailed overview of the overall journey of the prospects. This allows them to create a highly targeted selling experience.
#Customized Results
Microsoft Dynamic 365 provides access to an extensive array of modules as well as built-in workflow tools for automating tasks across marketing, sales, project service, customer services, and field service.
In case the built-in tools do not exactly fit your requirements, you do not have to worry. Microsoft Dynamic 365 also enables you to modify the respective workflows as per your specific needs. You can make use of the advanced customization tools for defining additional fields along with new objects in the given system.
Microsoft Dynamic 365 features a flexible architecture, pricing tiers, and deployment options. This allows its users to customize the platform to the KPIs, team size, and overall budget.
#Improved Customer Services
Microsoft Dynamic 365 is known to gather huge amounts of relevant data upon every customer interaction. It analyzes the websites that users visit and unravels how they interact with communities and brands. The advanced BI tool of Dynamic 365 can help in identifying customer sentiments, brand loyalty, and buying patterns.
The presence of relevant customer-centric information can help customer service representatives take care of individual customer interactions on the basis of every case. As all important data is present in a single location, the representatives can easily connect with customers on a personal level while recommending customized solutions.
#Scalability
Microsoft Dynamic 365 can help in easily scaling up and down all types of data. Therefore, users can look forward to working more efficiently while minimizing the search time for information. Employees are able to make better & informed decisions. They are also provided with access to all important tools as well as insights.
Conclusion
As an organization, if you wish to know more about your customers, improve enterprise-wide productivity, and streamline the sales process, Microsoft Dynamic 365 is the right solution for you. Take help from a reliable service provider to add the all-new platform to your existing infrastructure.
