Companies experiencing rapid growth might find it challenging to manage technology workloads, as employees need more technical support. The in-house information technology (IT) professionals might struggle to juggle the demands of the workplace, causing burnout and less productivity. Hiring IT specialists from IT support organizations like GroupOne IT
Losing efficiency because of outdated software or hardware can drastically impact the business. The emergence of Co-Managed IT support businesses enabled fast-growing enterprises to assist their IT department in performing various tech-related tasks.
Hiring IT specialists from IT support organizations might seem the best solution to address different IT issues. Unfortunately, businesses must ensure that the organization uses the model that suits them well. There are various Co-Managed IT models out there, and here are some of the most common that enterprises must know:
IT Helpdesk Outsourcing
In this Computer IT support model, the business outsources its helpdesk tasks while letting its in-house IT specialists manage the most difficult IT issues. This IT support model can benefit enterprises with physical offices in multiple locations in varying time zones.
Integrating this model helps standardize helpdesk services across different areas and beyond the business’ regular work hours. The time one or more IT professionals need to wait for calls during the graveyard shift is no longer the norm with this Co-Managed IT model.
IT Infrastructure Management Outsourcing
In this Co-Managed IT model, the business outsources its IT infrastructure management while tasking its in-house IT staffers to handle first-line technical assistance. This model fits businesses with half of their workforce staying in one location or having offices and employees dependent on the resources of the main headquarter (HQ).
This model can guarantee employees first-rate, personalized IT technical support while reducing the burden on the management dealing with advanced IT infrastructures.
Businesses must only look for a trusted Co-Managed IT company capable of providing the provisions they demand. Reliable providers are willing to listen and offer the best services to cater to the enterprise’s demands.
Enterprises can trust Cyber Command with their IT-related issues and concerns. Do not hesitate to connect with us today. Call (407) 587-0089 or email info@cybercommand.com to inquire. Clients can also talk with us through our contact page.
